Due to the developing COVID-19 pandemic and advice from the Australian Society of Otolaryngology and Head & Neck Surgery, our practice will be making some significant changes to our appointment bookings and on-site access.

Our priority remains to continue providing a quality healthcare service to our community and ensuring the safety of our patients who would be at significant risk of COVID-19.

From Monday 23/3/20, the practice will be open for Phone Consults only and restricted access for face to face consults will be in place.

All patients will be requested to Book a Phone Consult with a Doctor as we expect the vast majority of consultations will be adequately managed over the phone and a Doctor may offer a Face to Face Consult for cases that are deemed safe and appropriate.

Allocated Sessions will be reserved for Face to Face Consults with strict adherence to social distancing in the waiting room and our Doctors and Nurse will be wearing Protective Personal Equipment. These sessions will be relayed to you at the time of booking.

Protected Time Slots will be reserved specifically for Well or Vulnerable patients (e.g. pregnant mothers, procedures, susceptible patients).

All phone consultations will be eligible for Medicare Bulk Bill with your Medicare card ie no extra charge involved. There is a cost for Face to face consultations.  Ear suctioning service will continue. Nasoendoscopy service WILL NOT BE AVAILABLE. 

Please understand that these changes are being made with every intention of ensuring your safe continuity of care. We will strive to continue providing the highest quality of healthcare in these adverse times. If you have any further queries, please contact our Reception on 9487 3827 or 4365 0293. If you would like to book phone consult, please email [email protected] 

We thank you for your support. 

Kind Regards

Macquarie ENT Clinic